You would be able to update only Email by yourself. Should you need to update any other profile parameters, kindly get in touch with your Fleet Marketing Manager or simply create a service ticket.
You can easily update your email id by logging into your account in the web portal. The email id will be verified along with a mobile OTP sent to the registered mobile number.
You need to create a service ticket for updating mobile number by attaching documentary proof. The new mobile number will be updated by us after due verification.
You need to create a service ticket by attaching a copy of PAN / GST documentary proof. PAN / GST will be updated by us after due verification.
You need to create a service ticket by attaching documentary proof for your new address. We will update your new address after due verification.
Key Official is the primary person responsible for the Account Membership.
Please create a service ticket by attaching documentary proof and authorization letter. We will update Key Official details after due verification.
Multiple types of alerts like Event based, Daily Summary are available. These SMS Alerts are highly configurable where you can choose Alerts which are desired by you.
Yes, you can easily send your query from the registered mobile number for getting desired information. To see the syntax, please click here.
Yes. You can choose transactions and mobile numbers for sending SMS alerts. For example, for one transaction, you can map three mobile numbers at admin level and one mobile number at Driver / Cardholder level for SMS alerts. This will help you to get four SMS alerts for a single transaction with alert content appropriate to the end user. This can be configured easily by you in the SMS Alert Registration page. For further help, please click here for a detailed support article.
Yes. You can get additional login credentials with desired permissions. Please create a service ticket to enable us to address your needs.
API integrations are available for large fleet operations having adequate technology infrastructure. Please contact your Fleet Marketing Manager or mail us with your requirements for further evaluations.
You can close your Account any time with or without cause / reasons and without any liability on the part of Indian Oil Corporation Limited of whatsoever nature, in which case, you will have to notify Indian Oil Corporation Limited of the closure. The Card / Account should not be used thereafter. You will however remain liable for all charges incurred and due on the Card till the date of such closure/cancellation of Card. All the Cards shall be deactivated and surrendered to IOCL. IOCL shall refund money available in CCMS Account after adjusting receivables, if any. No interest charges or any charges for delay in refund settlement shall be payable by IOCL.
In case you have not used your Account (i.e. Nil financial transactions for purchase of fuel) continuously for three years, your account will be closed suo moto by IOCL without any further communication to you. Loyalty points, if any, will lapse immediately. If there are any funds available, the same shall be refunded to you upon lodging a proper claim by you and only after thorough scrutiny of the Account. No interest charges or any charges for delay in refund settlement shall be payable by IOCL.