You need to create a service ticket for updating mobile number by attaching documentary proof. The new mobile number will be updated by us after due verification.
If we do not receive any confirmation from your bank for an online recharge transaction, the transaction is kept in pending status. We would query your bank online and the status would be updated within the next day.
In case, your card is declined at our outlet, you need to check if CCMS Balance is available, limits are available for the Card, product and outlet transacting is allowed for the Card. In case you are still not able to troubleshoot, please contact our 24 X 7 Toll Free Helpdesk.
In case your account is debited for an online recharge transaction, but did not get the credit in XTRAPOWER, kindly create a service ticket. We would coordinate with your bank for early refunds wherever applicable.
Printing of charge slip is a confirmation that POS Terminal received the transaction successfully. In case, you got an SMS showing debits in your account, but charge slip is not printed in the POS Terminal, such transaction will automatically get rolled back / reversed. Your limits and funds in your account will be restored if there is any such rollback.
Yes. You have the control to shift between multiple transaction modes (i.e) shift from RFID based fuelling to Card based fuelling or vice versa. You can easily toggle this at any point in your login in the web portal. For better guidance, please visit our support article on Transaction Modes.
Yes. You can get additional login credentials with desired permissions. Please create a service ticket to enable us to address your needs.
The Telematics devices offered by XTRAPOWER are world class with advanced specifications. Click here to see the full specifications.
For lodging any claim the card member should obtain a claim from the website and submit his claim to the following address along with necessary documents:The Oriental Insurance Company Limited M.C.D.O. 16, Magnet House 4th Floor, N.M.Marg, Ballard Estate Mumbai 400 001 Tel 022-2261-9241/5154 Fax 022-2261-9243 Email : 111700@orientalinsurance.co.in Click to download Claim Form
For getting onboarded for API Integration, please contact your Fleet Marketing Manager or create a service ticket.
Certain customer types are eligible only for select items to redeem in order to protect the loyalty points. If you have any specific issue, kindly raise a service ticket or contact our Fleet Marketing Manager for resolution.
E Gift Vouchers are delivered by our partners through Email or Mobile. In case, you are expecting an E-Gift Voucher through email, kindly check your Junk mail too besides your inbox. If you are still facing issues, kindly create a service ticket for resolution.
