XTRAPOWER fleet Card is a smart chip based card given to each vehicle for easy purchase
of fuel and lubricants at IndianOil's retail outlets across the country.
You will be given one card per vehicle. For instance, if you enroll five vehicles
under program, you will be entitled for five XTRAPOWER cards. Additionally you will
also receive a fleet control number along with its control PIN, which can be used
by the card member for CCMS (Central Cash Management System) Recharge and redemption
of XTRA points.
For easy daily operation, IndianOilalso issuesGeneric Cards to large fleet companies
where the fuelling location is fixed.Please contact our Fleet Manager, who will
ascertain your needs and help you manage your fleets better through Generic Cards.
You will receive your XTRAPOWER cards within 21 working days of application.
No, a vehicle specific card can be used only for the specific vehicle it has been
issued to. However, Generic and Corporate cards are not vehicle specific and thus
can be used for the specific purpose for which they have been issued
PIN is a 4-digit Personal Identification Number (PIN) used for authentication of
the card holder. The PIN is set to a default value of "0000", when it
is sent to you. The default PIN has to be necessarily changed before a card can
be used for any transaction
Just visit the nearest Designated Retail Outlet with your XTRAPOWER Fleet Card.
Upon inserting the card for the first time, the machine will prompt you for changing
the default password. Once new password is given, your card is ready for use. For
security reasons, please keep your password confidential. Should you need any further
assistance, our Retail Outlet and Fleet Team would be happy to assist you
To change the PIN of any card, the cardholder will have to visit a designated Retail
Outlet of IndianOil and present his card for change of PIN.
In case the cardholder forgets the PIN or enters wrong PIN 3 times during any transaction,
the PIN gets blocked and the card cannot be used.
The PIN can be unblocked by calling our 24 X 7 helpline. Once the card is unblocked
by the Customer Helpline, the card has to be unblocked through the XTRAPOWER Terminal
If a card is lost, you can immediately call the Customer Helpline and request for
hotlisting the card. The card would be deactivated for any future transactions.
The card will get deactivated within 48 hours of reporting the loss of card. However
the card member must confirm the loss of card in writing to along with a copy of
the police complaint. The written confirmation can be faxed to the Customer Service
A replacement card can be issued to the card member after due verification and payment
of replacement card fee @Rs. 100 per card. The pre-paid amount balance on the lost
card if any, shall be transferred to the customer CCMS account after due verification
There are different limits for each card, which can be set by card member himself.
There are three types of limit on each card-
- Sale Transaction Limit - It is the maximum value of a single sale transaction on
a prepaid card (default value Rs. 12000/-
- Daily cash Limit - It is the maximum value of sale transactions that can be undertaken
on a prepaid card in a day (default value Rs.24000/-) and
- Daily credit limit-This is the only limit available on a credit card. It is the
maximum value of sales transactions that can be undertaken on a card in a day. The
limit is fixed by the credit partner.
- Monthly limit - It is the maximum value of sales transaction that can be undertaken
on a prepaid card in a month (default value : Rs. 70,000/-)
Card Purse Limit - It is the maximum value of cash that can be held in the e-purse
of the prepaid card at any point of time (Max value Rs. 50,000/-)
Specifying the card limits is mandatory and applications without these limits will
be treated as incomplete. The limits on card can be changed subsequently by giving
a written request to the Customer Helpline. For change in monthly limit the request
has to be sent to Fleet Manager.
A hotlisted card can be reactivated on receipt of a written request from the card
member. On acceptance of the request the hotlisted card can be reactivated subject
to the card not having been permanently hotlisted. Only temporarily hotlisted cards
can be reactivated. For such cases, reactivation would be done within 48 hours.