Frequently Asked Questions

XTRAPOWER EASY FUEL FAQs

XTRAPOWER EASY FUEL is a Smart Card-based Gift Card Program. You can load money into the smart card and can gift fuel to your stakeholders.
XTRAPOWER EASY FUEL CARD can be used for purchasing Petrol, Diesel or Lubricants at select Indian Oil Retail Outlets.
The card comes in two types – Single recharge meant for one time top ups and Multiple recharge meant for repeated top ups.
Customer can use cards as long as the value in the card remains.
Any corporate or any other business wishing to gift fuel can become a member of XTRAPOWER EASY FUEL CARD program.
Enrolment for XTRAPOWER EASY FUEL is very easy. You can register online for enrolment or download application form from our website and apply or simply call our XTRAPOWER Service Centre or our Fleet Manager. Upon receiving your application, XTRAPOWER EASY FUEL CARD shall be delivered to you within 21 working days.
Any member interested in enrolling for XTRAPOWER EASY FUEL CARD program needs to procure minimum 10 cards.
Enrolment fee depends on type of XTRAPOWER EASY FUEL CARD. For XTRAPOWER EASY FUEL Cards with one time top ups, the cost of the card is Rs. 60 plus service tax and for multiple use cards come at a cost of Rs. 100 plus service tax. This fees can vary from time to time. Kindly check with our Fleet Manager for applicable fees at the time of enrolment.
XTRAPOWER EASY FUEL Cards are valid for 3 years from the date of card issue or till exhaustion of funds allocated to the card.
Yes. You can easily add cards through a simple online request.
There are several benefits of becoming an XTRAPOWER EASY FUEL member.
XTRAPOWER EASY FUEL Program helps you to provide a right gift which is valued by your customer, without any logistical problems for you EASY FUEL Card offers you Convenience, saves manhours as there are no hassles of paper vouchers. Card can be activated or deactivated on real time basis unlike paper gift vouchers. XTRAPOWER EASY FUEL CARDs can be managed online, safe and secure.
To familiarize with the full benefits of the program, please click here
You can call our Customer Service Toll Free Helpline which works 24 hours a day and 7 days a week at 1800 200 1214 or 022 3936 6066. You can also write to us at:
Indian Oil XTRAPOWER Fleet Card Program
Gala#182/5 & 189/5, Indian Warehousing Corporation
Compound, Near Gajanan Petrol Pump, Dapode Village,
Mankoli Naka, Bhiwandi, Thane-421302, Maharashtra, INDIA.
Fax : 022 25376734
Email : custserv@iocxtrapower.com
Yes. The entire program can be managed online by you. You can take instant reports of any or all cards through our website in addition to monthly statements.
XTRAPOWER EASY FUEL is a Gift Card, where you intend to gift a fuel card to a stakeholder. Incentives are provided to you based on minimum recharge values and not to the actual user. For details, please contact our Fleet Manager.
There are many banks providing Gift Cards. Typically all those cards are magnetic stripe based and fit for one time use. XTRAPOWER EASY FUEL is better than any other bank gift card as the smart chip technology is more secure, can be recharged with value and fit for single and repeated use. XTRAPOWER EASY FUEL also provides you online access to your account to manage the gift cards, block or reactivate a card, generate reports. For a discerning customer like you, XTRAPOWER EASY FUEL CARD Program offers you total control and makes your customers happy. For more details click on XTRAPOWER EASY FUEL CARD Benefits
XTRAPOWER EASY FUEL CARD is a smart chip based card. This card can be given to your customers for buying petrol, diesel or lubricants at Indian Oil's select retail outlets across the country.
The card comes in two variants - Single Recharge  & Multiple Recharge.
Single recharge cards comes with a preloaded value, can be used as long as the value remains in the card or till 3 years. No top up or recharge can be done after gifting the card.
Multiple recharge cards are versatile. You can do recharge or top up the card with any value. This card is valid for 3 years.
You will receive your XTRAPOWER EASY FUEL CARDs within 21 working days of application.
PIN is a 4-digit Personal Identification Number (PIN) used for authentication of the card holder. The PIN is set to a default value of "0000", when it is sent to you. The default PIN has to be necessarily changed before a card can be used for any transaction
Just visit the nearest Designated Retail Outlet with your XTRAPOWER Fleet Card. Upon inserting the card for the first time, the machine will prompt you for changing the default password. Change the default password and keep it confidential. Should you need any further assistance, our Team would be happy to assist you
To change the PIN of any card, the cardholder will have to visit a designated Retail Outlet of IndianOil and present his card for change of PIN.
In case the cardholder forgets the PIN or enters wrong PIN 3 times during any transaction, the PIN gets blocked and the card cannot be used till unblocked.
The PIN can be unblocked by calling our 24 X 7 helpline. Once the card is unblocked by the Customer Helpline, the card has to be unblocked through the POS Terminal as well.
If a card is lost, you can immediately call the Customer Helpline and request for temporary hot listing the card. The card would be deactivated for any future transactions.
A replacement card can be issued to the card member after due verification and payment of replacement card fee @Rs. 100 per card. The pre-paid amount balance on the lost card if any, shall be transferred to the customer account only after due verification
A hotlisted card can be reactivated on receipt of a written request from the card member. On acceptance of the request the hotlisted card can be reactivated subject to the card not having been permanently hotlisted. Only temporarily hotlisted cards can be reactivated. For such cases, reactivation would be done within 48 hours.
Loading your card with money value is the first transaction on your XTRAPOWER EASY FUEL CARD.
There are flexible options to load money on your card:

  1. Transfer Funds through RTGS / NEFT to your Card's Central Account
  2. Visit a HDFC Bank having CMS Facility for transferring funds through depositing local cheques. Click to download Special Deposit Slip for cheque deposit at HDFC CMS Branches. Click the link to know HDFC Branches offering CMS Facility
XTRAPOWER EASY FUEL Card is the ideal choice for Corporates who wish to gift fuel, which is seen as the real value by the customers. You can choose Single Recharge Cards, which comes with preloaded value and your customer can use only till the value gets exhausted
Managing fuel reimbursements is now made easy by XTRAPOWER EASY FUEL Program. You can provide multiple recharge cards to your employees. You can easily manage all the cards through web interface.
The minimum amount that you can load per card is Rs.500, and in the multiples of Rs.100 thereafter. The maximum amount that can be loaded on a card would be limited to the card's purse limit which is Rs. 50,000/-
Once you have transferred money to your account, you can login to our website and can easily allot funds from your central account to specific card accounts

We have tried to foresee what questions may arise in your mind. If you are not able to find what you want, please mail us at custserv@iocxtrapower.com to resolve your queries. You can also contact our Fleet Manager directly to resolve your queries.